Privacy Policy

Effective Date: January 1, 2026

Welcome to Super Bet ("we," "our," or "us"). We operate the premier online sports betting and casino platform located at eng-superbet.com. We are entirely committed to safeguarding your privacy and ensuring the highest level of security regarding your personal information. This Comprehensive Privacy Policy outlines, in exhaustive detail, the types of data we collect from you, the highly specific ways in which we utilize, store, and share that data, and the legal rights you possess regarding your personal information under applicable data protection laws. By accessing our platform, registering for an account, or placing any form of wager, you explicitly agree to the practices comprehensively described in this document.

1. Information We Collect

To provide you with a world-class betting and gaming experience, fulfill strict regulatory compliance requirements, and ensure the absolute security of our platform, we must collect various categories of information from and about you. This collection occurs directly when you provide it to us and automatically as you interact with our digital environment.

A. Personally Identifiable Information (PII)

When you initiate the account creation process, verify your identity, or interact with our customer support personnel, we collect specific data that identifies you as an individual. This includes, but is strictly not limited to:

• Identity Data: Your full legal name, date of birth, gender, and government-issued identification numbers (such as passport numbers, national ID numbers, or driver's license details) required for mandatory Know Your Customer (KYC) and Anti-Money Laundering (AML) verifications.
• Contact Data: Your permanent residential address, billing address, active email address, and primary telephone or mobile number.
• Financial Data: Details pertaining to your bank accounts, credit or debit card numbers, e-wallet identifiers, and a comprehensive history of your deposit and withdrawal transactions executed on our platform.

B. Technical and Usage Data

As you navigate through our sportsbook and casino lobbies, our systems automatically log technical information about your device and your browsing patterns. This helps us optimize our platform for your specific setup. We collect:

• Device Information: Your Internet Protocol (IP) address, browser type and version, operating system, time zone setting, browser plug-in types, and unique mobile device identifiers (such as IMEI or MAC address).
• Interaction Data: The specific pages you view, the betting markets you analyze, the casino games you play, the duration of your sessions, the links you click, and the paths you take to navigate through our website or mobile application.

2. How We Use Your Information

We process your personal information strictly within the bounds of the law, primarily relying on the necessity of fulfilling our contractual obligations to you, complying with strict legal mandates, and pursuing our legitimate business interests. The specific purposes for which we utilize your data include:

• Service Delivery: To successfully create, manage, and maintain your betting account; to process your wagers, bets, and casino gameplay; and to execute your financial transactions (deposits and withdrawals) promptly and securely.
• Legal and Regulatory Compliance: To rigorously enforce our age verification protocols ensuring no minors access the platform; to perform legally mandated KYC, AML, and counter-terrorist financing checks; and to prevent, detect, and investigate fraudulent activities, match-fixing, or any other unauthorized behavior.
• Personalization and Marketing: To analyze your betting history and game preferences in order to tailor the platform interface to your liking. With your explicit consent, we may send you highly relevant promotional offers, free bet opportunities, casino bonuses, and newsletters via email, SMS, or push notifications.
• Customer Support: To accurately identify you when you contact our support channels, allowing our representatives to review your account history and resolve your inquiries, technical issues, or disputes efficiently.

3. Cookies and Tracking Technologies

Our platform utilizes cookies, web beacons, tracking pixels, and similar advanced tracking technologies to fundamentally enhance your user experience, ensure platform security, and deliver targeted advertising. A "cookie" is a small text file transferred to your device's hard drive that allows our systems to recognize your browser and capture specific information.

We use essential cookies to keep you logged in securely and maintain the contents of your betslip. We use analytical cookies to understand how our users interact with the site, allowing us to fix usability issues and optimize navigation. We also utilize marketing cookies, often placed in cooperation with our advertising partners, to track your browsing habits across the internet and deliver Super Bet advertisements that are highly relevant to your interests. You retain full control over your cookie preferences through your browser settings, though disabling essential cookies will severely limit the functionality of our betting platform.

4. Sharing and Disclosure of Information

We consider your privacy paramount and do not sell your personal data to third-party data brokers. However, to operate a complex, global betting infrastructure, we must share your information with trusted third parties under strict confidentiality agreements:

• Service Providers: We share data with specialized companies that facilitate our operations, including payment processing gateways, identity verification agencies, fraud prevention services, cloud hosting providers, and customer support software vendors.
• Regulatory and Law Enforcement Bodies: We operate in a highly regulated industry. We are legally obligated to disclose your personal information, betting history, and financial transactions to sports governing bodies, gaming commissions, law enforcement agencies, or tax authorities if required by law, court order, or formal investigative request.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of our business assets, subject to the continuation of this Privacy Policy's protections.

5. Data Security Protocols

We employ state-of-the-art, military-grade security architectures to protect your personal and financial data from unauthorized access, accidental loss, alteration, or disclosure. All sensitive data transmitted between your device and our servers is encrypted using advanced 256-bit Secure Socket Layer (SSL) technology. Our internal network is protected by robust firewalls, intrusion detection systems, and strict access controls. Access to your personal data is restricted solely to authorized personnel who require it to perform their specific job functions, and all such personnel are bound by stringent confidentiality obligations.

6. Data Retention

We will retain your personal information only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy, which generally encompasses the duration of your active relationship with us. However, due to strict legal, regulatory, and anti-money laundering obligations, we are mandated by law to retain your basic account information, identity documentation, and transaction history for a minimum legally specified period (often five to ten years) even after you choose to close your account.

7. Your Legal Rights and Choices

Depending on your jurisdiction and applicable data protection frameworks (such as the GDPR or LGPD), you possess significant rights regarding your personal information. These include the right to:

• Access: Request a comprehensive copy of the personal data we hold about you.
• Rectification: Request the correction of any inaccurate, outdated, or incomplete personal data.
• Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to our overriding legal retention requirements.
• Restriction of Processing: Request that we temporarily halt the processing of your data under specific circumstances.
• Data Portability: Request to receive your data in a structured, commonly used, machine-readable format to transfer to another service provider.
• Opt-Out of Marketing: You may withdraw your consent to receive marketing communications at any time by utilizing the "unsubscribe" link in our emails, adjusting your account preferences, or contacting customer support directly.

8. Children's Privacy

Our platform is strictly and unequivocally designed solely for individuals who are eighteen (18) years of age or older, or the legal age of majority in their respective jurisdiction, whichever is higher. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will immediately initiate protocols to permanently delete that information and freeze the associated account.

9. Changes to This Privacy Policy

The digital landscape and regulatory environments are constantly evolving. As such, we reserve the right to update, modify, or completely revise this Privacy Policy at our sole discretion at any time. Any significant changes will be communicated to you via a prominent notice on our website homepage or via a direct email to your registered address. Your continued use of the Super Bet platform following the posting of an updated Privacy Policy constitutes your legally binding acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or if you wish to exercise any of your legal rights, please contact our dedicated Data Protection Officer (DPO). You can reach our privacy team via email at [email protected] or by submitting a formal request through the secure customer support portal available on your account dashboard. We are committed to addressing and resolving your privacy-related inquiries promptly and professionally.